1- All shipments are FOB our O'Fallon, Missouri warehouse meaning that all freight is paid by the customer unless expressly detailed.
2- When offered, Free Shipping is only valid within the contiguous 48 states unless expressed otherwise.
3-Terms are prepaid unless open terms have been approved prior by our credit department.
4- Visa, Discover, MasterCard, American Express and Paypal are all accepted forms of payment.
5- Orders processed via credit card are subject to an immediate hold for the full amount of the order including shipping. Once the order is shipped, the hold will be authorized and the charge will be validated. St. Louis Wholesale LLC is not responsible for any overage charges levied by the issuing credit card provider. If the card is declined at time of purchase, customer will be notified immediately.
6- Wire transfers, money orders and checks are accepted forms of payment for orders completed offline.
7- We have a $50.00 Minimum Order Requirement.
8- Claims of shortages, damages or defective merchandise must be reported within 72 hours of receipt of order. No
returns will be accepted without authorization.
9- St. Louis Wholesale LLC offers shipping options of FedEx, UPS and several LTL shipping methods. We strive to keep the cost of freight to a minimum.
10- Shipping will be charged at time of Processing. We do not offer realtime online shipping quotes due to the nature of the closeout business. To receive an exact shipping quote you may email firstname.lastname@example.org or call 800.340.7642
12- Orders placed online at www.stlouiswholesale.com under the minimum order requirement of $50.00 will be canceled with only an email notification.
13- No returned products will be accepted without an authorized RA number. Shipping charges on returned products are the responsibility of the customer. At St. Louis Wholesale, LLC's discretion, a 20% restocking may be assessed to the returned order. Credits will be given 48 hours from the time of receiving product back or if product is deemed damaged
14- No Items will be returned for:
*Product returned is incomplete or defaced.
*You do not have original order number or receipt.
*Returned items have different serial number from what was originally sent.
*Items that are opened and not in original packaging.
*Warranty cards are filled out.
15- Custom Orders or Configurations: No returns or refunds will be made for items that are special ordered for the customer.
16- Damaged Shipments: If your shipment arrives damaged: You must notate the damage with the carriers delivery record in accordance with the carriers policy, Save the merchandise in the original box and packing it arrived in and notify St. Louis Wholesale LLC immediately to arrange for a carrier inspection and pick up of damaged merchandise.
17- Return of Product: Contact St. Louis Wholesale LLC within the 14 days of shipment for a Return Authorization Number before returning to St. Louis Wholesale LLC. No returns of any type will be accepted without an RA number. Please have the following information ready when calling for an RA#: customer name, order number, item number and reason for the return. Once an RA# is provided, customer must return product within 14 days of the time from the RA being provided.
18- Shipping charges: Original shipping charges are not refundable. Shipping charges of returned product are the responsibility of the customer. St. Louis Wholesale LLC will match the shipping method and pay for shipping charges on replacement or product exchange.
19- St. Louis Wholesale LLC prides itself in providing a high fill rate with our orders, however, at times orders may be placed with insufficient quantities available for fulfillment. In these situations, a salesperson will immediately contact the customer to offer all available options including short shipping, substitution for similar items and refunding of payment.
20- St. Louis Wholesale Will Run Daily Deals, Email Discount Blasts and Relay via other forms occasional Deals. If the "Deal Pricing" is below the website pricing please notify the salesperson or be sure to use the "Special Pricing Code" Which will be included within the deal